Policy & Security
Security
Our website provides secure ordering through SSL (Secure Socket Layer) technology.
SSL technology is a protocol developed by Netscape that enables a web browser and a web server to communicate securely; it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made.
Thanks to an SSL-enabled web server and a Thawte SSL certificate, you as the customer connecting to our website is assured of three things:
- Authentication: The website really is owned by us.
- Message privacy: All information exchanged between you and us, such as credit card numbers and other personal data cannot be viewed if it is intercepted by unauthorized parties.
- Message integrity: The data cannot be tampered with over the Internet.
So rest assured, we have taken every precaution to make your shopping experience safe.
Policy
We at PainReliever.Com carry only high quality professional grade products. We stand behind everything we carry. Our goal is to please our customer and provide the best products at the best possible price. Your satisfaction is always our priority. You can return any product within 30 days of purchase and receive a full refund* less s/h. All products returned will be assessed a 10% restocking fee.
* FAQ's
Who do I contact to exchange or return a product?
Simply call (316)689-8888 or e-mail
Returns@PainReliever.Com and ask for a Return Authorization (RA) Number. The RA number we give you is a reference number you are to put on the outside of the package when you ship it back to our warehouse.
You must have this RA number to return any item(s) that have been purchased. Failure to do so will void the guarantee and the product will be returned to you.
If you decide to return a product within the 30 day limit, you will receive full credit less s/h fees and incur a 10% restocking fee for those products. The items must be in resellable condition and have original packaging in order for us to accept the return.
You have 30 days, starting date is when items are shipped. If there is a defect, we will replace it for no charge.
No restocking or cancellation fees will incur, you will only be responsible for shipping costs and any price differences.
If you cancel your order prior to MasterCard & Visa's processing you will incur no cancellation fee. However any order that is cancelled after your MC/Visa has been processed you will incur a 5% processing fee to cover that fee MC/Visa charges us. Discover & American Express are exempt from cancellation fees.
If you cancel an order after it has been shipped you will be charged the 10% restocking fee and be responsible for the shipping.
